Bark Butter products are handmade in Brisbane. We use locally sourced ingredients from local farmers and suppliers. 

Once your order has shipped you will receive an email with full tracking details, please keep this email saved so you can track the progress of your order. You can also use the bottom corner chat box to get order updates.

We ship Australia wide and internationally. If we don't have your country in the shopping cart, please contact us. More shipping information here.

Please Note : Once your order has shipped it is your responsibility to monitor and track the order. If your parcel is missing or late please contact us ASAP. If you contact us 7-10 days after your order is labeled as delivered we will be unable to help with a replacement / refund.

All domestic orders are shipped via Australia Post, Fastway or Couriers Please. Once dispatched, we estimate delivery times of:

Brisbane: 1-2 Business days
Sydney, Melbourne: 1-3 business days
Adelaide: 2-4 business days 
Perth, NT & Tasmania: 5-8 business days 
Regional hubs: 2-5 business days 
Remote regional areas can take longer for delivery.

Bark Butter products are handcrafted in Australia using locally sourced ingredients. Our products are made in Brisbane QLD using only natural and organic products. All Bark Butter products are cruelty free and completely safe to lick. More info here

The Repair Balm will help with all skin issues, from hotspots, yeast infections in the paws or skin folds or belly rash.

For dogs with itchy coats, we recommend our 2 in 1 Organic Shampoo and All Day Cologne. The shampoo will attack the issue for a long term result. The ‘All day spritzer’ can be used daily to help with itching.

If your dog’s very sensitive we also recommend the Healing and Repair Soap Bar, this is hemp-based and works very well with sensitive dogs.  Need a bug repellent ? our Spritzer can help with that too. 

However, itching in dogs may also be food related as this is the biggest cause in itchy skin.

We only use 1% of all oils in our products / mixes. The oils we use have been tried and tested over five years with many happy customers across the world. 

We use tea tree oil in our shampoo and spritzer at a ratio of .5% this oil is a secondary dilution oil, tea tree oil is great for treating skin conditions like yeast infections or hot spots. Please note : that 100% undiluted pure tea tree oil can be very harmful to pets. Our shampoo and spritzer recipes have not been changed in over 5 years, with zero issues.

If you have a cat, please refer to the Safe for Cats section on the website.

The grooming eBook is available for FREE on selected products.

When you place an order your ebook is delivered to you via a digital download once your order has shipped. 

Please note : if your ebook link doesn't work, you may have your browser set to block pop ups. If you can't download it please contact us and we can resend it via email. 

If you would prefer to buy our eBook its available now on the Amazon Kindle store for $9.95 AUD. Click here to Buy Now  

It is within your right to ask for a replacement or refund under the Australian Consumer Law consumer guarantees.

To be eligible for a return or refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds can not be given if your order is still in transit. Refunds or replacements are only eligible once your order is over the recommended delivery date.

Discount codes can be added to the final check out stage before picking your shipping method. Please look for the drop down or box labeled -" Order summary " If using a mobile it is directly under the logo. If using a desktop or tablet is located on the right margin of the checkout section. ** Discount codes are not automatically applied, you need to manual add your code before payment. 

If you received an email advertising a current special which contains a discount code , and this special is for a FREE product, the free product must be added to your cart along with any other items including the code to activate the deal.