FAQs

DO YOU SHIP AUSTRALIA WIDE AND INTERNATIONALLY? 

Yes, we ship Australia wide and internationally. If we don't have your country in the shopping cart, please contact us. More shipping information here

HOW LONG WILL MY DELIVERY TAKE TO PROCESS AND ARRIVE? 

We process orders within 1-2 Days and ship with tracking Australia wide, once shipped orders can take around 2-10 days depending on your location.

Orders shipped overseas can take 10-15 days depending on your location, and the postage you have selected

 

HOW ARE YOUR PRODUCTS MADE?

Bark Butter products are handmade within Australia using locally sourced ingredients. Our products are made in Brisbane QLD. 

MY DOG SUFFERS FROM ALLERGIES, BITES, HOTSPOTS AND SKIN ISSUES, WILL THE BALM HELP. 

Yes, the Healing and Repair Balm will help with all skin issues your dog’s experiencing from Hotspots, Grass Rash, Skin Folds, Yeast Infections, Scar Healing, Dry Paw and Noses. It will help with everything including your own hands, and it's safe to Lick

MY DOGS ALWAYS ITCHY, WHAT CAN HELP? 

For dogs with itchy coats, we recommend our 2 in 1 Organic Shampoo and All Day Cologne. The shampoo will attack the issue for a long term result. The All day cologne can be used daily to help with itching. If your dog’s very sensitive we also recommend the Healing and Repair Soap Bar, this is hemp-based and works very well with sensitive dogs.  Need a bug repellent ? our Spritzer can help with that too. 

WHAT'S IN YOUR PRODUCTS? 

It's more helpful to explain what we don't use. Find out more here

DO YOU OFFER REFUNDS? 

Yes, if for any reason you are not satisfied with your Bark Butter order, please contact us within ten days of your purchase for a full refund. We will need your invoice number and a quick image of the product with which you are not happy. Refunds do not apply to items shipped via Economy Air Internationally.