Shipping & Returns
SHIPPING - XMAS 2019.
We will be fully open and operating over the holiday period. Orders will be shipped next business day if ordered after the cut off dates.
DOMESTIC - Cutoff Dates to get your order before xmas.,
- 10 Dec - Long-haul National deliveries - WA | NT | Remote Areas
- 16 Dec - Short-haul National deliveries - NSW | VIC | SA Metro
- 18 Dec - Brisbane City | Gold Coast | Sunshine Coast
INTERNATIONAL - Cutoff Dates to get your order before xmas.
- 4 Dec - South Pacific and Asia
- 11 Dec - America | UK | Europe | Canada
- 12 Dec - NZ
Shipping is free for all orders over $70 within Australia. For all orders under $70, we charge a flat rate of $7.99 | Express Shipping flat rate of $13.99
Shipping within Australia may take from 2-7 business days, with an additional 2 days for rural deliveries.
• Queensland standard delivery is 2-3 business days
• South Australia, Victoria and New South Wales standard delivery is 3-5 business days
• Western Australia, Tasmania and Northern Territory standard delivery is 5-7 business days
Most orders are dispatched within 1-2 Business days. We deliver via a tracked courier service - once your order is dispatched you will receive an email with a link to track the status of your order with our delivery partner.
Orders placed on a Friday or on the weekend will not be dispatched until the following Monday, or first available business day.
Most orders are shipped with Authority to leave activated. If you would prefer to sign for the parcel and the courier not leave it in a safe place please leave a note in the cart at check out.
We don't adjust / amend delivery address, when you check-out please make sure your address is correct. Our system automatically prints packing slips. If for any reason your address is wrong and its returned to use, a re-delivery fee of $7.99 will be charged Australia wide. International re delivery will be based on location and weight.
Shipping is free for all orders over $100 AUD to New Zealand.
For all orders under $100 AUD, shipping starts at $10 AUD based on weight and location.
Shipping via economy air post - No Tracking, can take 7-10 business days.
Shipping via standard post - Tracking included, can take 5-7 business days.
PLEASE NOTE : We take the utmost care with all international orders, please be patient if your order is taking a little longer, parcels can be held up in your countries customs for 10-15 days without notice. If you have ordered using economy shipping we will be unable to track your order.
- Delivery charges vary depending on the size and weight
- Standard shipping : full tracking
- Economy shipping : no tracking
- All prices in AUD
For international deliveries and pricing, please use Australia postcode 4000 to get your quote. We use the Standard shipping method as listed with tracking, or Economy Air with no tracking.
USA Shipping starts at $15 AUD ( $10.50 USD )
If you have any issue, please refer to Australia Post shipping calculator here
If your country is not listed, please contact us, and we will add your location to the shipping system
When a package is shipped internationally, it may be subject to import taxes, customs duties, and fees imposed by the destination country. These charges will typically be added once the shipped goods arrive at the country of destination. We are unable to ship treats overseas, if you order a grooming bundle / pack it will be removed. We are working with customs at the moment so we can ship treats in the future to more countries.
You are responsible with ensuring to comply with laws and regulations of the country of destination. Bark Butter does not have any responsibility on these additional charges that may apply and/or taxes and duties at the destination.
PLEASE NOTE : We take the utmost care with all international orders, please be patient if your order is taking a little longer, parcel can be held up in your countries customs for 10-15 days without notice. If you have ordered using economy shipping we will be unable to track your order.
If for any reason you are not satisfied with your Bark Butter order, please contact us within ten days of your purchase for a full refund. We will need your invoice number and a quick image of the product that you are not happy with. Refunds do not apply to items shipped overseas, lost items or held by customs.
No refunds are given when using Economy Air Shipping for international orders as we can't track the parcel, any parcels lost or stolen are your responsibility, Bark Butter is not liable for any misplaced orders when using this service.
* Free shipping excludes express shipping methods, parcels are sent using our standard service.