Shipping

DOMESTIC SHIPPING

We ship from Brisbane Australia.

Standard shipping $8.95 - flat rate
Express shipping $15.95 - flat rate
Free shipping on orders over $85

Orders placed on Friday or Saturday will be processed Monday. Orders placed on public holidays will be processed next business day. 

All domestic orders are shipped via Australia Post, Fastway or Couriers Please. Once dispatched, we estimate delivery times of:

Brisbane: 1-2 Business days
Sydney, Melbourne: 1-3 business days
Adelaide: 2-4 business days
Perth, NT & Tasmania: 5-8 business days
Regional hubs: 2-5 business days
Remote regional areas can take longer for delivery.

Please Note : Once your order has shipped it is your responsibility to monitor and track the order. If your parcel is missing or late please contact us ASAP. If you contact us 7-10 days after your order is labeled as delivered we will be unable to help with a replacement / refund.

INTERNATIONAL SHIPPING

We offer two shipping methods - Standard & Express.
If your country is not displayed at checkout please contact us.
International shipping rates are based on weight and location.

New Zealand: 7-12 Business days - with tracking
United States: 15-20 Business days - with tracking
Canada: 15-20 Business days - with tracking

International shipping times may vary depending on Covid restrictions and limited flights from Australia to your country. 

COVID-19 UPDATES

Australia Post is experiencing international delivery delays to all destinations due to limited airline capacity and government restrictions as a result of COVID-19. Please understand this before placing an order, no refunds will be given if you order is in transit.

We have been advised by Australia post that orders to all international destinations can take up to and over 40+ days with standard tracking.

Australia Post is working with partner airlines and other postal operators to move items as quickly as possible and clear backlog.

MORE INFO

All orders come with full tracking. 

Please Note - Bark Butter products are handmade and orders sometimes may be delayed up too 1-2 days for re stocking. We strive to have your order out next business day. 

We take the utmost care with all international orders, please be patient if your order is taking a little longer, parcels can be held up in your countries customs for 10-15 days without notice. You are responsible for any customs chargers in your country of origin. 

Our system automatically prints packing slips. If for any reason your address is wrong and its returned to us, a re-delivery fee of $7.95 will be charged Australia wide. International re delivery will be based on location and weight.

Bark Butter packaging is made in Australia, items including the PET recyclable bottles, lids, grooming boxes, food grade shredded paper, tissue paper and all labels are made in Australia by local suppliers. We also use 100% biodegradable compostable satchels for shipping along with recycled shipping boxes and bio foam for packing that all breakdown in water. 

WHEN DO I GET MY FREE GROOMING EBOOK ?

Our grooming eBook is available for FREE on selected products when you place an order and is delivered to you via a digital download once your order has shipped. 

If you would prefer to buy our eBook its available now on the Amazon Kindle store for $9.95 AUD. Click here to Buy Now